Refund Policy
We do not offer returns or refunds on our personalised products.
Please contact us immediately via email if you wish to cancel your order. If a personalised order has been made we will be unable to cancel.
Please ensure you check your order carefully as we do refund or replace if an error has been made. Due to the volume of orders we do not send mock ups, if you’d like to see one prior to us making your order please advise in the notes section at checkout.
In the event the error is caused by us, we will offer a replacement or refund for the incorrect item.
If a product is damaged in transit, please contact us to ensure we are able to get a replacement out to you ASAP or give you a refund for the damaged item.
Let customers speak for us
Love them so much! Can’t wait for the boys to use it next year
Such a beautiful product that is sure to add an extra touch of Christmas magic to our household for years to come
I needed an announcement plaque as soon as possible as I thought my baby was coming but he didn’t (stubborn) ahaha and I’m a little fussy so when I contacted Caitlin about purchasing one, she made it the same day and I got it that afternoon, the quality is beautiful and very sturdy definitely will be purchasing more from her once my baby boy is here
10/10 amazing purchase. To see my stepdads reaction was amazing, quote “this is beautiful and it’s going on my bedside table” he loved it
Absolutely love our personalised frames, love that we can have our son’s handwriting on something permanent. Great Quality. Have bought from Caitlin a few times now and she always goes above and beyond from the product to the customer service, would recommend to absolutely everyone
I approached Caitlin to do this custom piece and it turned out amazingly 🤗
Absolutely amazing! Very easy to work with. Communication and turn around time was incredible. We love our frame soo much!
This is my second purchase from Caitlin. Initially I found her store on Etsy and loved her products so much. The abstract round was advertised as a smaller size but on request, Caitlin was able to make it larger for me. Caitlin sent several proofs of both items and collaborated with me to create the final products. Her customer service and attention to detail are to be admired and I will no doubt purchase again from her store.
Amazing!!! It brought tears to my step mums eyes, can’t wait to purchase again!
Such cute little vases, great for all the little flowers picked by little hands
So cute and great for Easter!
I’ve been searching for an Easter basket for my kids egg hunt for a while and was thrilled when I found this one. It’s beautifully made, sturdy and a generous size. Very good quality and quite affordable. You must get the little tags to go with it, so cute!